Welcome to BetaMacs

Customer Service

Shipping & Delivery
  • We offer free shipping to anywhere in the continental US. Items with Free shipping typically ship with in 2 days of Business day that the order is closest to starting on. Example if the order is placed on a Monday at 8 am the business day start would be that Monday. If an order was placed at Midnight on a Tuesday then the order start date would be the next day Wendasday.  Need Faster service?  Call us to arrange or use our FEDEX overnight options!!!  Don't fall into this category? BetaMacs offers competitive shipping pricing to ensure that your package arrives to your door. Express shipping is also available anywhere in the world on all applicable products. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Returns & Replacements
  • Every one of our computers has a 90-day hardware warranty.
  • Some products are sold AS-IS with no warranty.
  • Some products may have 30 day warranty.  
  • Some products may have remaining warranty from the original manufacture and will bee noted in the items discription. 
  • Contact us for an RMA number. Non-warranty returns are subject to a 20% restocking fee.
Payment, Pricing & Promotions
  • We accept PayPal, and all major credit cards.

 

PRIVACY POLICY

  • We respect and are committed to protecting your privacy. We may

collect personally identifiable information when you visit our site. We

also automatically receive and record information on our server logs

from your browser including your IP address, cookie information and the

page(s) you visited. We will not sell your personally identifiable

information to anyone.

 

SECURITY POLICY:

 

  • Your payment and personal information is always safe. Our Secure

Sockets Layer (SSL) software is the industry standard and among the

best software available today for secure commerce transactions. It

encrypts all of your personal information, including credit card

number, name, and address, so that it cannot be read over the

internet.

 

REFUND POLICY:

 

  • We offer a 30 Money Back Guarantee on almost every product we offer.

Please call customer service at 303-715-9090, in advance to obtain an

RMA number (Return Merchandise Authorization) within 30 days of

purchase date.  All refunds will be provided as a credit to the

credit card used at the time of purchase within five (5) business days

upon receipt of the returned merchandise.